FAQ - GENERAL
Who is Display Master
Displays Master Australia Pty Ltd is a 100% Australian-owned company with its head office located in Melbourne, Victoria. We specialize in exhibition systems, point-of-sale displays, portable displays, and large format printing. Crucially, we operate as a production company, not a middleman. By maintaining end-to-end control of all production aspects under one roof, we ensure a fast, reliable, and high-quality service. We stock most products for immediate dispatch, and the majority of our offerings are available for viewing in our Moorabbin, Victoria showroom.
How quickly can I have my Display?
Unlike many competitors, we maintain inventory for the majority of our products, enabling us to offer same-day or next-day dispatch depending on the order placement time.
For orders requiring custom printing, the turnaround time will vary. We advise confirming the current lead time at the point of ordering. Should you have an urgent deadline, please inform us, and we will confirm our absolute best expedited lead time. Our standard printing turnaround time is 2 to 5 business days, with an express priority option of 1 to 3 business days available. To obtain precise information regarding the delivery schedule for a specific order, please contact our team for an accurate ETA.
What warranty do you offer?
Our display stands have to be totally reliable and trouble free. Our display equipment is carefully produced and passes through strict quality control checks. We offer a one (1) year warranty on all equipment (excluding graphics and prints). Our equipment warranty covers manufacturing defects rather than operator damage. If you think others are supplying better warranties please read their small print.
FAQ - ARTWORK
Can you design the artwork for me?
Sure we can. Our in house graphics design team are experienced in creating displays that will have you make getting noticed easy. Our team has the expertise to take images and texts and turn it into eye catching displays that will deliver your desired message to your audience and customers. Our team is most experienced in designing large format displays so, they know the graphics criteria requirements and specifications for each display that we produce and they are highly efficient in the design process. For more information please click on the graphics design link.
Can you match colours?
Sure we can. Full colour graphics are based on the Pantone Colour Matching System. Colour images must be in CMYK format (No RGB!).We cannot guarantee an exact colour match, but we will come as close as possible (just as long as you provide us with the correct Pantone Colour Code when placing your order). For more information please click on the graphics design link
Can I supply my own artwork?
Sure you can. If you already have a graphic designer or you can design the artwork yourself, all you need to do is follow our graphic design instructions. If you have any questions regarding the design please don’t hesitate to contact us. Email: support@displaysales.com.au or call us on : 1300 785 131.
For more information please click on the graphics design link.
For more information about full ARTWORK GUIDES click on the artwork guide link.
For more information about graphic design templates click on artwork templates link.
How do we send the artwork for the banners to you?
You can send us your artwork through our website. Go to the Artwork section and click on the Send Your Artwork link. The steps are described. Once we receive your artwork, you will receive confirmation from us and we will be in touch if we need to discuss anything further with you. For more information please click on the Send Your Artwork link
You can also send your artwork on USB by express post mail to: PO Box 6035, Caulfield South, Vic, 3162. Please make sure you label your CD with your company name and invoice number so we can attach the artwork to your order.
What format does the artwork have to be in?
The preferred artwork format is PDF, EPS or AI file (texed outlined).Page size must be set to the trim size plus 5mm bleed all around if necessary. Images and graphics must be in CMYK format. Please ensure all supporting images, files and fonts are included. A minimum resolution of 150dpi (CMYK colour) at the full printed size is required (1:1 scale). We recommend you supply us images in the highest resolution possible as this will provide the best quality result for your banner. Please DO NOT use PDF Maker for making PDFs to print - they do not generate acceptable quality PDF files. Most mainstream applications produce good-quality PDFs when "High Quality", "Print" or "Press" settings are used.
For more information please click on the graphics design link.
FAQ - PRICE
You are too cheap! Are your products of lower quality? Why so cheap compared to others?
Our existing customers enjoy top quality products at a great prices. They continue to visit our online shop with great satisfaction in our products, service and prices. We are cheap because we do not outsource like many of our competitors. We import the equipment ourselves and we have in-house production – there is no middle man, so no need to add margin and make the goods more expensive.
We work on high volume and extremely low margin. We keep tight control of our costs, buy in bulk, have a small sales force and great quality control and support team. The result speaks for itself. You get top quality products at rock bottom prices supported by great and fast reliable service. We had new customers calling us after receiving their goods and thanking us for saving them money. They can't believe high quality products and prints they received to other companies they have used who charge double to almost 3 times as much for exactly the same displays.
Still have any doubt about us?
We have repeatedly been chosen against strong competition by the well-known designers and marketing agencies, schools, universities, associations, retailers, and manufacturers throughout Australia.
What is your Lower Price Promise
We keep a close eye on the competition and do everything we can to offer the best price, it is possible that we might miss something. If you find a better price, tell us and we will beat it for you. You just need to make sure that your compare apple to apples, meaning, the product is same product and quality to what we offer. Please make sure that the competitor product is in stock and available for immediate delivery. We will need to be able to verify the offer if you want us to price beat.
Please contact our sales team and provide the following details:
1. The product, price and our product code you are interested in purchasing.
2. The other offer or the Internet site offering a better price.
Do you offer discounts for quantity?
We offer discount pricing for large quantity. Although our discount prices are detailed on our website, if you have better price on large quantities that are not listed online, you are welcome to request a quote for a specific job. We are unbeatable on large quantities – please see our price promise!
We accept the following forms of payment:
1. Credit Card (Visa or Mastercard).
2. Direct deposit to Westpac Banking Corp BSB: 033-047 Account Code: 625543
How can I pay for my order?
When ready to place an order, please submit via the shopping cart and proceed to checkout. A confirmation order and invoice was be automatically sent to you. The following payment methods are available:
1. Credit Card (Visa or Mastercard).
2. Direct deposit to Westpac Banking
Display Master Australia Pty Ltd
ABN: 26 514 660 253
PO Box 6035,
Caulfield South, 3162, VIC, Australia
Direct deposit to Westpac Banking Corp
BSB: 033-047
Account Code: 390908
Please put invoice number in the reference field when making your payment.
FAQ - DELIVERY
What is your delivery policy?
Display Master Australia offers to deliver your displays to your door. We use Couriers to handle our deliveries to you. Our Couriers are leaders in the industry, providing superior freight handling facilities to enable you to track your shipment online.
When placing an order, please make sure you provide a full delivery address (no PO BOX’s are permitted), including postcode, the name of the recipient and a contact telephone number. Delivery charges are automatically calculated by the shopping cart and are included on all invoices. Delivery charges will vary depending on the product size, weight and destination. For more information please click on the delivery link
