Placing an order online is quick and convenient. Simply click the “Buy Now” or “Add to Cart” button located beneath the product you wish to purchase. This action will add the item to your shopping cart—without any immediate commitment to buy.
When you're ready to proceed with your purchase, click the “Checkout” button located in the top right-hand corner of the page. (To continue browsing, use your browser’s back button or select another product category from the top navigation menu.)
Checkout
We accept online and phone orders, with the following payment options:
Credit Card (Visa and MasterCard)
Bank Transfer (Banking details will be provided on your invoice or can be found on our website.) Please note: A small surcharge may apply to credit card payments. See the checkout page for details.
If you are a new customer, you will be prompted to enter your contact and shipping details. Click “Apply” to proceed. You also have the option to create an account for faster checkout during future purchases.
Next, choose your preferred payment method, add any special instructions for your order or delivery, and confirm your agreement to the Terms & Conditions and Privacy Policy.
Click the “Submit Order” button to finalise your purchase.
Upon submission, your order confirmation and invoice will be displayed on your browser screen. You may print this for your records.
To continue shopping, simply click the “Continue Shopping” button.
Option 2 - Ordering by phone
To place an order by phone, simply contact our sales team on 1300 785 131. One of our experienced representatives will assist you with your order and provide any information you may need.
Once your order has been placed, you will receive an email confirmation with a tax invoice for your records.
We accept the following payment methods for phone orders:
Credit Card (Visa & MasterCard)
Bank Transfer (Banking details are included on your invoice and available on our website.)
Company Cheques or Money Orders (Accepted for phone orders only)
Please note: Orders paid by cheque, money order, or bank transfer will be dispatched only after the funds have cleared. Credit card payments may incur a small surcharge—please refer to the checkout page for details.
Upon Receipt of Goods
We recommend that you inspect all cartons, packaging, and products upon delivery for any signs of damage.
If any items appear to be damaged, please follow these steps:
Notify us within 48 hours of receiving the delivery.
Take clear, detailed photographs of the damaged item(s) and packaging.
Retain all packaging materials and boxes in their original condition until further instructions are provided.
For more information regarding order issues or returns, please refer to our Terms & Conditions page.
RETURN PROCEDURES & POLICY
Return Policy and Product Suitability
It is the sole responsibility of the customer/purchaser to ensure that the product selected is entirely suitable for its intended purpose prior to placing an order. Display Master Australia Pty Ltd does not accept returns for custom-made products or printed items under any circumstances.
Returns are accepted for stock items only, and must be requested within ten (10) days of delivery. All return requests must be approved in advance and are subject to the terms outlined below.
Packaging and Condition of Returns
All Display Master products are packaged in custom-designed packaging to ensure safe delivery. To be eligible for a return:
Items must be returned in their original packaging and in original, unused condition.
Returns that do not include original packaging or are not in resalable condition will not be credited.
All approved returns are subject to a 20% inspection, re-boxing, and restocking fee.
If original packaging is unavailable, the customer must use suitable packaging materials and provide adequate protection to prevent damage during return shipping. Any item returned damaged (excluding damage incurred prior to customer receipt) will not be eligible for credit.
Shipping Responsibilities for Returns
The cost and arrangement of return shipping is the responsibility of the customer. Display Master does not reimburse return shipping costs, and we strongly recommend obtaining shipping insurance to protect your return during transit.
Please allow up to seven (7) business days after receipt of the return for inspection and credit processing.
Return Merchandise Authorization (RMA) Required
All returned goods must be accompanied by a Return Merchandise Authorization (RMA) issued by Display Master Australia Pty Ltd. This RMA must be clearly attached to the package, and all items must be appropriately labelled using Display Master return labels.
Returns sent without an approved RMA will not be accepted.
Shipping and Delivery Information
Display Master Australia Pty Ltd partners with Direct Freight Express, one of Australia’s leading express freight and logistics providers. Their advanced freight handling systems offer online tracking for all deliveries.
While Display Master is committed to dispatching orders promptly and efficiently, we cannot be held responsible for delays in delivery caused by third-party freight carriers. As such, refunds will not be issued due to delivery delays outside of our control.
Please Note: Custom-made products and printed items are non-returnable and non-refundable.
