Shipping & Delivery

At Display Master Australia Pty Ltd, we are committed to ensuring your display products arrive safely and on time. We partner with leading courier services renowned for their reliability and nationwide express freight capabilities. Our couriers offer advanced tracking systems, allowing you to monitor the progress of your shipment from dispatch to delivery.


Delivery Address Requirements

To ensure smooth delivery, please provide a complete and accurate delivery address when placing your order. This must include:

  • Street address (no PO Boxes)

  • Suburb and postcode

  • Recipient’s full name

  • A contact telephone number

Please review your invoice to confirm that all delivery details are correct. If you need to update your delivery address before your order is dispatched, kindly email the revised address and your invoice number to info@displaymaster.com.au.

Important:
All deliveries require a signature upon receipt. Couriers are not permitted to leave goods unattended without prior written authorization. If no one is available to sign for the delivery, the shipment will be returned to the courier’s depot, and redelivery fees may apply. It is the customer’s responsibility to ensure someone is available to accept and sign for the delivery during business hours.


Authority to Leave Without Signature

If you prefer your order to be left unattended at the delivery address (e.g., near your front door), you must provide written authorization by emailing us at info@displaymaster.com.au.

Please note: Display Master Australia Pty Ltd is not liable for any loss or damage to goods left unattended under these instructions.


Delivery charges

Delivery charge may vary depending on the product size, weight and destination. Delivery charges are calculated automatically and includes in all invoices.


Delivery Charges

Delivery costs are calculated based on product size, weight, and destination. All applicable delivery fees are automatically calculated and included in your invoice at checkout.


Delivery Timeframes

 We use Road Express services for most deliveries, providing fast and efficient freight options across Australia. Delivery times vary depending on the destination. Below are standard time estimates based on StarTrack Express’ quoted delivery windows:

  • Metropolitan areas: 1–2 business days

  • Regional areas: 2–4 business days

  • Remote locations: 3–7 business days

While these are typical estimates, we are pleased to report that over 95% of our shipments are delivered within these timeframes.

 

Privacy & Security

Privacy policy

At Display Master Australia Pty Ltd, we are committed to protecting your privacy and ensuring that any personal information you provide is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website or services.

Our Commitment to Your Privacy
Display Master Australia Pty Ltd is bound by the National Privacy Principles as set out in the Privacy Act 1988 (Cth). We adhere to these principles to ensure that your personal data is collected, stored, and used in a lawful, fair, and transparent manner. If we ask you to provide identifiable information when using this website, you can be confident that it will only be used in accordance with this Privacy Policy. We may update this policy from time to time by amending this page. We encourage you to review this page periodically to ensure you are comfortable with any changes.

How We Collect Personal Information
We only collect personal information where it is necessary for us to deliver our services or perform essential business functions. Personal data may be collected in the following ways:

  • When you submit an enquiry or contact us through our website.

  • When you engage our services or request a quote.

  • When you communicate with us in writing, by phone, or via email.

  • When you make a purchase or create an account through our website.

Non-Personal Data Collection
We may also collect non-identifiable information while you browse our website. This may include data such as your browser type, IP address, pages visited, and usage patterns. This information is used to analyse website performance and enhance your browsing experience.

Why We Collect Your Information
We collect your personal information to:

  • Respond to enquiries or requests for information.

  • Fulfil orders and provide customer service.

  • Improve our products, services, and website functionality.

  • Comply with legal obligations or internal record-keeping requirements.

Please note: If you choose not to provide certain personal information, we may be unable to offer you our full range of products or services.


Protecting Your Information
Display Master Australia Pty Ltd is committed to ensuring that your personal data is secure. We implement appropriate physical, electronic, and managerial procedures to prevent unauthorized access, misuse, or disclosure of your information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Returns & Replacements

Return procedures & policy

Return Procedures & Policy
At Display Master Australia Pty Ltd, we are committed to providing quality products and service. To ensure a smooth and transparent return process, please carefully review the following return policy guidelines.

Product Suitability & Return Eligibility
It is the responsibility of the customer or purchaser to ensure that the product selected is fully suitable for its intended use prior to placing an order.

  • Returns are accepted only for stock items.

  • Return requests must be submitted within ten (10) days of delivery.

  • Custom-made items, including printed or modified products, are non-returnable.

Packaging & Product Condition
To maintain the quality and integrity of returned goods:

  • Products must be returned in their original packaging and in unused, original condition.

  • All returned items are subject to a 20% inspection, re-boxing, and restocking fee.

  • If original packaging is unavailable, the customer must ensure the product is securely and appropriately packed using sufficient protective materials to prevent damage during transit.

Please note: Items returned damaged (unless the damage occurred before reaching the customer) will not be eligible for credit.


Return Process & Responsibility
Customers are responsible for return shipping and all associated costs.

  • Shipping fees are non-refundable, and we do not issue credits for return freight charges.

  • It is strongly advised that customers insure their shipment when returning products to our warehouse.

Return Merchandise Authorization (RMA)
A Return Merchandise Authorization (RMA) number must be obtained before returning any goods.

  • To request an RMA, please contact our support team.

  • The issued RMA number must be clearly attached to the returned item(s).

  • All returned packages must carry a Display Master Australia Pty Ltd label.

Inspection & Credit Processing
Please allow up to seven (7) working days from receipt of the returned item for inspection and credit approval. Once approved, credit will be issued as applicable.

Shipping & Delivery
Display Master Australia Pty Ltd uses Direct Freight Express, a leading provider of express freight and logistics solutions in Australia. With advanced tracking systems and a strong reputation for reliability, Direct Freight Express ensures efficient delivery nationwide. While we strive to dispatch all orders promptly, we cannot be held responsible for delivery delays caused by external carriers. Refunds will not be issued for late deliveries once products have left our facility.


Please not :
CUSTOM MADE PRODUCTS AND PRINTING ARE NON-RETURNABLE

Ordering

Orders can be placed online by clicking the "Buy Now" or clicking the “Add to cart“ button below the product you wish to purchase. The product will be added to your shopping cart, while not still committing you to the purchase. To go ahead with the purchase, click the "Checkout" button on the top right hand side of the page. (To continue shopping, click the Back button in your browser or choose another products tab from the top navigation menu.)

Payment, Pricing & Promotions


Checkout

At Display Master Australia Pty Ltd, placing an online order is quick and secure. We accept Visa and MasterCard, with a small surcharge applicable (details available on the checkout page). New customers will be required to enter their contact and shipping information and can choose to create an account for easier future purchases. To finalise your order, select your payment method, add any comments regarding the order or delivery, and confirm your acceptance of the Terms & Conditions and Privacy Policy by ticking the appropriate box. Click “Submit Order” to complete your purchase. Once submitted, an invoice will appear in your browser, which you can print for your records. To continue shopping, simply click the “Continue Shopping” button. For any assistance, feel free to contact our team at 1300 785 131 or email info@displaymaster.com.au.